Service & Support
From machine selection to after-sales support.
RafaelaPack helps overseas buyers confirm the right packaging machine configuration before purchase and supports the project through testing, shipment, installation guidance and spare parts planning.
Project workflow
How we support your packaging project.
Requirement check
We confirm product form, package size, filling weight, capacity, voltage and destination country.
Machine proposal
We recommend a machine model, optional modules, configuration details and quotation.
Sample testing
For suitable projects, sample testing or machine video testing can be arranged before shipment.
Delivery support
We support export packing, documents, spare parts, and remote commissioning guidance.
OEM / ODM
Machine appearance, language interface, voltage, filling system and contact material can be discussed according to project needs.
Technical documents
Manuals, wiring guidance, packing information and basic operation instructions can be provided for shipped machines.
Remote guidance
Our team can support installation and commissioning through video, photos and communication with your operators.
Spare parts
We help prepare recommended spare parts for wearing components, sealing parts, electrical parts and film-related components.
Need a machine recommendation?
Send your product, package size, target output and destination country.