Privacy Policy

RafaelaPack respects the privacy of customers and website visitors. This policy explains how we handle information submitted through our packaging machine inquiry forms, email, WhatsApp and normal business communication.

Information We Collect

When you send an inquiry, we may collect your name, company name, email address, phone or WhatsApp number, country, machine interest, packaging material, product details, capacity target and other project information you choose to provide.

How We Use Information

We use inquiry information to recommend suitable packaging machines, prepare quotations, answer technical questions, arrange samples or trials, coordinate shipping details and provide after-sales support. We may also keep necessary business records for order follow-up and service history.

Information Sharing

We do not sell personal information. We may share limited project details with logistics providers, payment partners, technical service partners or suppliers only when needed to complete a quotation, order, delivery or support request.

Data Retention

We keep inquiry and order records only for as long as needed for normal business communication, technical support, warranty service and legal or accounting requirements.

Your Choices

You may ask us to update or delete your contact information from our inquiry records, except where we need to retain certain information for completed orders, legal obligations or legitimate business records.

Contact

For privacy questions or requests, please contact us through the inquiry form on our Contact page or by email at charles@qualitypackingmachine.com.